Refund policy

Effective date: July 02, 2024

We pride ourselves on excellent customer service and aim to offer an unrivalled shopping experience for everyone. We like to make life as easy as possible and offer a full refund when you return any unused items in a resalable condition and in their original packaging within 30 days. If any product you purchase is damaged or faulty upon receipt, we may offer an exchange or refund as appropriate, in accordance with your legal rights.

We endeavour to process your return within 72 hours of receipt. Depending on your bank/card issuer please be aware it can take between 3-5 days for the money to appear in your bank account, and for PayPal refunds within 1 to 3 working days.

For security reasons we cannot refund a different card to the one you made the original purchase with. Also, we can only send out replacement items to the address used in your original order. If the damage to a faulty item is deemed to be malicious, no refund (Product, Delivery Charge, nor Return Postage) will be made.

 

Delivery Charge Refund

We will refund our original delivery charge if a complete order is returned within the first 5 days after the invoice date. If the order is returned to us after 5 days from the original invoice date then unfortunately we will not be able to refund the original delivery charge.

 

Faulty Products
If you believe a product is faulty, you should notify our Customer Service Department 22 270801 or via email to sales@techocy.com and arrange for return / collection of the product as instructed. Our policy on faulty products does not affect your statutory rights.

 

Electronic and Technology Products
Purchased IN STORE in the last 30 Days

Bring the product, complete with its original packaging and all cables supplied, back to the store. Remember to bring your receipt and any credit or debit card used to make the purchase. It will not be possible to refund without these. If you would like to check availability of replacement stock before travelling to store, please visit our website or call at 22874876. This does not affect your statutory rights.

Purchased ONLINE or by TELEPHONE in the last 30 Days

Please call customer services on 22 270801 with your order number and delivery details and we will be happy to arrange a collection for refund or exchange. Your account will be credited once we have received and inspected the product at our warehouse. Please return the goods complete with all cables and their original packaging appropriately protected, together with your invoice and letter explaining the problem to Leoforos Aglantzias 54, 2108, Nicosia, Cyprus. Purchases placed online and by telephone can also be returned to any of our Techocy stores. If you wish to return goods in store, you will need a copy of your invoice. Without the invoice and the credit or debit card used to make the purchase, goods can only be exchanged at store value and no refund will be issued. The order confirmation or delivery notice cannot be accepted in place of the invoice. This does not affect your statutory rights.

Purchased more than 30 Days ago

For all electronic and technology products purchased more than 30 days ago but still within the manufacturers 1 to 3 year guarantee period, your product may well be covered by the manufacturer’s warranty. We advise you to contact the manufacturers helpline number and they will be able to offer you assistance. In the majority of cases they will be able to resolve the issues or arrange for a repair and let you know how long the repair will take.This does not affect your statutory rights.

Should you wish Techocy to arrange the repair on your behalf within the warranty period, please do not hesitate to call the Techocy helpline number 22 270801 or visit one of our stores. We shall make the arrangements with the manufacturer and facilitate the repair process on your behalf. Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly.Your refund or exchange will be processed once we are in receipt of the goods. We reserve the right to refuse a refund on an item that has not been returned in a fully resalable condition – undamaged and in their original packaging and with the labels intact. This does not affect your statutory rights.

 

Personalised Products
Unfortunately, we can’t accept returns of personalised products or gifts unless the products are faulty.

If you make a mistake with your personalised order please contact us as soon as possible after placing the order and we’ll try our very best to amend it, however, on occasions we aren’t able to make any changes. This is usually because the item you’ve ordered has already gone into production.

Text should not include any of the following: No text that may be considered offensive, profanity or be controversial to others in any manner No references to illegal substances, political statements or names of politicians

If it’s been more than thirty minutes since you ordered your gift, (or after the next day delivery cut off) we are unable to make any changes.

 

Recalls

In the extremely rare event that we may recall a product, you agree to cooperate fully with us and will provide all reasonable assistance as required by us. Please note that this policy does not apply to the following products:

  • Furniture

  • Products that are made to order

These are subject to a separate policy, please see the paragraph conserning personalised products.

 

How to return your products
Collection

If you want us to arrange your return to be collected, please contact us 22 270801. Please be advised a handling charge may apply.

Post

If you return your order by post, we recommend that you return the goods by registered post so that you have proof of postage, as we cannot be held responsible for any parcels going missing during the transit. Please return the goods to the following address with a copy of your invoice attached: Leoforos Aglantzias 54, 2108, Nicosia, Cyprus.

In store

All purchases can be returned to any of our Techocy stores, with the exception of Furniture orders. Ifyou wish to return goods in store, please take a copy of your invoice. Goods can only be exchanged in store for the order value and no refund will be issued. If you require a refund this will be processed once the goods have been received into our warehouse by our customer service team and the money will be returned to your card within 10 days.